Return & Refund

Return & refund

1. Returns
We accept returns under the following conditions:

• Eligibility: Items must be returned within 7 days of receipt. To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
• Non-Returnable Items: Certain items are non-returnable, such as perishable goods, custom products, or items marked as “Final Sale.”
• Return Process: To initiate a return, please contact us at infoconnecttcommerce@gmail.com with your order number and reason for the return. Once approved, you will receive return instructions.

2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.

• Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).